How can we help?
Contact Glosaire Support for help with your account, subscription, learning content, videos, or a technical problem. We typically reply by email.
Email Glosaire SupportWhat to include in your message
Account and sign-in
Tell us which sign-in method you used and the email associated with your account. Never send your password.
Subscriptions and purchases
For missing Premium access, include the store you purchased through and try Restore Purchases from the subscription screen first.
Lessons, stories, and practice
Include the lesson, story, exercise, or Japanese sentence involved so we can reproduce the problem.
Videos and transcripts
Send the video link and describe whether the issue involves playback, subtitles, analysis, or saved vocabulary.
Managing a store subscription
Apple and Google manage billing for subscriptions purchased through their stores. You can view, change, or cancel those subscriptions from your store account. Deleting your Glosaire account does not automatically cancel a store subscription.
Privacy and account controls
Do not send passwords, authentication codes, private keys, or full payment-card details. Glosaire Support will never ask for your password.